Our return policy lasts 30 days from the date of delivery or pickup. After 30 days, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include your receipt or proof of purchase.
Every piece in our shop is hand-painted, so small variations in color, glaze, and brushwork are part of its character and are not considered defects.
Non-returnable items
- Gift cards
- Any item that is damaged or missing parts after delivery or pickup for reasons not due to our error
Damaged or defective items
We replace items that arrive defective or damaged. If this happens, please email us as soon as possible at mannapottery@gmail.com with your order number and photos of the item and its packaging, and we will arrange a replacement or refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. It may take several business days for the refund to appear, depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at mannapottery@gmail.com or call (703) 956-9872.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at mannapottery@gmail.com and send your item to: Manna Pottery, 36 Pidgeon Hill Dr, Sterling, VA 20165.
Shipping returns
To return your product, please mail it to: Manna Pottery, 36 Pidgeon Hill Dr, Sterling, VA 20165.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Because our pieces are fragile, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Workshops and classes
If you cancel more than 24 hours before your class starts, we will refund you minus a $10 cancellation fee. Cancellations made within 24 hours of the start time are not refundable.
Gift cards
Gift cards are non-refundable and non-returnable.
Need help?
Contact us at mannapottery@gmail.com or (703) 956-9872 for questions related to refunds and returns.