Last Updated: October 13, 2026
Welcome to Manna Pottery! We’re delighted to be part of your creative journey. These Terms & Conditions explain our studio policies and what you can expect when visiting, booking a class, purchasing products, or using our services.
By making a reservation, purchasing a service, or participating in activities at Manna Pottery, you agree to the applicable terms outlined below.
1. Our Services
Manna Pottery offers creative experiences and products, including:
Paint-your-own pottery and ceramic painting
Pottery wheel throwing and handbuilding classes
Workshops, camps, and educational programs
Birthday parties, private events, and corporate team-building
Custom pottery, ceramic tiles, and special orders
Gift cards and retail products
Kiln firing, glazing, and pottery finishing
Services, availability, prices, and schedules may change. Specific class or event descriptions may include additional terms.
2. Reservations and Payments
Reservations are recommended or required depending on the activity.
Full payment or a deposit may be required to secure a booking.
Spaces are limited and reservations are subject to availability.
Prices are listed in U.S. dollars. Applicable taxes and additional service charges are calculated at checkout.
Participants should arrive on time. Late arrivals may have less time to complete their activities.
Manna Pottery reserves the right to reschedule or cancel activities when necessary due to circumstances such as instructor unavailability, equipment issues, or unsafe conditions.
If Manna Pottery cancels an activity, affected customers will be offered an appropriate refund or an alternative booking.
3. Class and Workshop Cancellation Policy
We understand that plans sometimes change. Our standard cancellation policy for classes and workshops is:
More than 24 hours before the scheduled start: Cancellations are eligible for a refund minus a $10 cancellation fee.
Within 24 hours of the scheduled start: No refunds are provided for customer-initiated cancellations.
No-shows: Missed sessions without prior notice are not eligible for refunds.
For multi-session courses, cancellation deadlines are calculated from the first scheduled session unless otherwise stated.
Special events, private parties, camps, and custom bookings may have different cancellation terms, which will be communicated during booking.
Nothing in this policy limits any refund rights required by applicable law.
4. Private Parties and Group Events
Private events, birthday parties, painting parties, clay parties, and corporate gatherings may require advance reservations and deposits.
Event pricing depends on the selected package, number of participants, and included services.
Additional guests, pottery upgrades, or extended activities may result in additional charges.
The person making the reservation is responsible for communicating applicable studio rules to their group.
Event-specific cancellation, deposit, and rescheduling terms will be provided during booking and take precedence over the standard workshop cancellation policy.
Guests are expected to respect the reserved event schedule and studio facilities.
5. Pottery Making and Kiln Firing Risks
Every handmade pottery piece is unique. Working with clay, ceramics, glazes, and kilns involves natural variations and certain unavoidable risks.
Despite our professional care, pottery can occasionally crack, warp, break, develop glaze imperfections, or fail during drying or firing.
These outcomes may result from factors including clay thickness, trapped air, structural weaknesses, glaze reactions, and kiln conditions.
We cannot guarantee that every ceramic piece will survive the firing process or match an exact expected appearance.
By participating in pottery-making or painting activities, customers acknowledge these inherent risks.
If a piece is damaged, we encourage customers to contact our team so we can review the circumstances and determine an appropriate resolution.
This policy does not exclude responsibility for damage caused by our negligence or other rights protected under applicable law.
6. Pottery Completion and Pickup
Pottery requires sufficient time for drying, glazing, and kiln firing.
Estimated completion times vary by activity, typically ranging from approximately 7 days to 3 weeks. These are estimates, not guaranteed deadlines.
We will notify customers when their pottery is ready for collection using the contact information provided at checkout or registration.
Finished pottery must be collected within 60 days after completion.
After 60 days, Manna Pottery reserves the right to recycle, discard, or otherwise dispose of unclaimed items, subject to applicable law. We cannot guarantee continued storage after this period.
Customers are responsible for providing accurate contact information and arranging timely pickup.
Please contact us before the deadline if you need help arranging pickup or shipping.
7. Pottery Shipping
For customers who cannot return to the studio, Manna Pottery offers shipping of completed pottery to eligible destinations.
Shipping fees depend on the package size, weight, destination, and shipping requirements.
Our team carefully packs finished ceramics to help protect them during transportation.
Shipping is arranged after pottery has been completed and is ready for delivery.
Delivery estimates may vary depending on the carrier and destination.
Customers must provide an accurate delivery address.
Although ceramics are professionally packed, shipping fragile items involves the possibility of damage or delays.
Customers should contact Manna Pottery promptly if an order arrives damaged so we can review the issue and assist with the available resolution.
Additional shipping charges may apply to returned or undeliverable packages resulting from incorrect customer-provided information.
8. Custom Pottery and Special Orders
Manna Pottery accepts selected custom pottery commissions, decorative tile projects, personalized ceramics, and other special orders.
Custom projects may involve:
Design consultations and customer-provided reference images
Project estimates and production timelines
Design approval before production
Deposits or advance payments
Individually agreed delivery or installation arrangements
Because handmade ceramics naturally vary in color, glaze, texture, and dimensions, minor differences from reference images or samples should be expected.
Changes requested after production begins may result in additional charges or revised delivery schedules.
Cancellation and refund arrangements for custom orders will be established when the order is placed, consistent with applicable law.
9. Children’s Classes and Studio Supervision
Children participating in classes, camps, and other programs must meet the age requirements listed for each activity.
Parents or legal guardians must provide accurate registration and emergency contact information.
Children must follow instructor directions and studio safety rules.
Adult supervision requirements vary by program and will be communicated during registration.
For drop-off programs, parents or guardians are responsible for arranging timely pickup.
Manna Pottery may contact a parent or guardian if a participant requires assistance or cannot safely continue an activity.
We strive to maintain a welcoming and age-appropriate creative environment for all participants.
10. Studio Safety and Personal Responsibility
For everyone’s safety and enjoyment:
Follow all instructor directions, posted safety rules, and equipment instructions.
Use pottery wheels, tools, glazes, and other equipment only as directed.
Wear appropriate clothing and footwear for the activity.
Keep food and drinks away from designated work areas when instructed.
Treat instructors, other participants, and studio property respectfully.
Report injuries, equipment problems, or unsafe conditions promptly.
Manna Pottery may stop an unsafe activity or ask a participant to leave if their conduct poses a risk to others.
Participation in pottery activities involves ordinary risks associated with art tools, materials, and equipment.
Nothing in these Terms & Conditions waives rights or remedies that cannot legally be waived.
11. Food, Beverages, and BYOW Events
Certain Manna Pottery events may allow guests to bring their own beverages, including wine, when expressly permitted.
Manna Pottery does not sell or serve alcoholic beverages.
For any event where alcohol is permitted:
Guests must comply with applicable Virginia laws and legal drinking-age requirements.
Guests are responsible for their own beverages and responsible consumption.
Alcohol is not permitted during activities where its presence would create a safety concern.
Manna Pottery reserves the right to prohibit alcohol or refuse participation when necessary for safety or legal compliance.
Permission to bring beverages applies only to designated activities and may be subject to additional event-specific rules.
12. Gift Cards, Promotions, and Discounts
Gift cards and promotional offers are subject to the terms communicated at the time of purchase or issuance.
Gift cards may be used toward eligible Manna Pottery products and services.
Promotional offers cannot necessarily be combined unless expressly permitted.
Discount codes must be entered or presented during the applicable purchase.
Promotional prices, availability, and eligibility may be limited.
Gift card expiration, fees, refunds, and redemption conditions are governed by applicable law.
13. Retail Purchases and Returns
Returns and exchanges of eligible retail merchandise are governed by our separate Refund & Returns Policy.
Handmade, personalized, custom-made, and customer-painted pottery may have different return requirements because of their unique nature.
Please review our Refund & Returns Policy or contact us before making a purchase if you have questions.
Nothing in our policies limits applicable consumer protection rights.
14. Photography and Creative Work
Visitors may take personal photographs in permitted studio areas, provided they respect other guests’ privacy and do not interfere with classes or activities.
Commercial photography, professional filming, or use of the studio for promotional content requires prior permission.
Manna Pottery may request separate consent before using identifiable customer photographs or videos for marketing purposes.
Customers retain ownership of their original artistic creations, subject to any separately agreed custom-order or intellectual-property arrangements.
15. Website Use and Intellectual Property
Content published on mannapottery.com, including original text, photographs, artwork, designs, graphics, and branding, belongs to Manna Pottery or its respective rights holders.
Content may not be copied, reproduced, distributed, or commercially exploited without appropriate permission, except as allowed by law.
Users agree not to interfere with website operations, misuse customer accounts, or provide false information during registration or checkout.
We make reasonable efforts to maintain accurate website information but cannot guarantee that all descriptions, prices, or availability details are free from errors.
16. Limitation of Liability
To the extent permitted by applicable law, Manna Pottery is not responsible for losses resulting solely from inherent pottery-making risks, ordinary variations in handmade ceramics, or circumstances beyond our reasonable control.
Customers should take reasonable care of their personal property while visiting the studio.
Nothing in these Terms & Conditions excludes or limits liability for negligence, injury, misconduct, or other matters where exclusion is prohibited by law.
17. Privacy and Communications
We collect and use customer information to process reservations, manage orders, communicate about pottery completion, and provide requested services.
Our handling of personal information is described in our Privacy Policy.
By providing contact information during a purchase or registration, customers agree to receive communications necessary to complete their transaction or service.
Marketing emails or text messages are subject to separately applicable consent requirements and laws.
SMS Text Messaging Terms
Program description: If you check the optional SMS box when booking or checking out, you agree to receive booking-related text messages from Manna Pottery, such as booking confirmations, reminders, and cancellation or schedule-change notices. Consent is not a condition of any purchase or booking.
Message frequency and rates: Message frequency varies. Message and data rates may apply.
Opt-out and help: Reply STOP at any time to stop receiving text messages; you will receive one confirmation message and no further texts. Reply HELP for help, or contact us at (703) 956-9872 or mannapottery@gmail.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: We do not share mobile information with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
18. Changes to These Terms
Manna Pottery may update these Terms & Conditions to reflect changes in our services, operations, or legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will not retroactively alter the terms of an existing booking or purchase where prohibited by law.
19. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, United States, subject to any mandatory laws or consumer protections that apply.
20. Contact Us
If you have questions about our studio policies, reservations, or services, we’re happy to help.
Manna Pottery Studio
36 Pidgeon Hill Drive
Sterling, VA 20165
Phone: (703) 956-9872
Email: mannapottery@gmail.com
Website: https://www.mannapottery.com
Thank you for choosing Manna Pottery. We look forward to creating something wonderful with you!